8 Things We Do Better
8 Reasons Why So Many Businesses In The North West Trust Us To Support And Manage Their Computer Network.
- Triple Guaranteed Service. Takes the worry out of your decisions on IT support services. You expect to get the service your business requires when you sign up with a new IT support company. Our service comes with a triple guarantee including a 2 hour response to technical emergencies that no other technology company would dare make.
- Prevention Of IT Problems. Unlike other support companies who profit from the failures in your environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss and other interruptions in your business. In fact our SOLIDCare service does not allow us to profit from your technology troubles in anyway.
- Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait for a technician to show up. If we can’t fix it remotely, we’ll send a technician the same day.
- Reliable Follow Up Service. Fed up of paying for repeated site visits from your IT support company to fix the same ongoing problems? All your IT faults are logged into our ticketing system so they can be tracked until completion. Trouble tickets ARE only closed once you have approved that your problem is fixed.
- No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
- FREE Impartial Advice. Choosing the right technology to help grow your business and give you the quickest return can be a daunting prospect. We provide a free business technology assessment to help take the confusion and uncertainty out of choosing the right solution for your business. We support most of the leading brands.
- No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
- All Projects Completed On Time and On Budget. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why all projects are done ON TIME with no excuses.
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Warning!
Don’t even think about calling a computer consultant before you read this…
If you are a small business owner looking for computer support then it’s critical that you get and read this small business advisory: How To Choose An Honest, Reliable and Competent IT Company.
